Site upload failed

If a site upload fails, check the reason shown on the upload page before trying again.

Common causes

An upload can fail when:

• The site has no devices.
• The network or server is unavailable.
• A charger or load balancer is not registered.
• A charger or load balancer has no PIN or an incorrect PIN.
• A device is already bound to another site.
• The local site structure conflicts with cloud data.

Site structure conflicts can include duplicate, invalid or missing IDs; a device still attached to a Fuse or Circuit being deleted; or a Backplate conflict.

Try the upload again

Resolve the issue identified on the upload page, then return to the site and retry the upload.

If the upload still fails, record the failure message before contacting Synleap Support. Do not publish serial numbers or PINs in public channels.