Charging does not start

Follow these checks when the vehicle is connected but charging does not begin.

Check the basics

1. Disconnect and reconnect the charging cable.
2. Confirm that the vehicle is ready to charge.
3. Check whether the vehicle has a charging schedule enabled.
4. Confirm that the charger is online in the Synleap app.

Check access

If access control is enabled, start the session with an authorised account or RFID key.

Check available power

Charging can be delayed when the installation has no available capacity or a configured current limit has been reached.

Contact support

If charging still does not start, contact Synleap Support with the LED status and the time of the failed attempt.