Charger is offline

If the charger appears offline in the Synleap app or on the web, follow these steps:

1. Check that the charger is correctly connected to its power supply and is powered on.
2. Check that the charger network is configured correctly. See Configure the charger network.
3. Close and reopen the Synleap app, or leave and reopen the web page, then check the charger status again.
4. If these steps do not resolve the problem, contact Synleap Support.